Return Policy

You can choose to return or refund your items within 15 days of receiving the goods. The following conditions apply:

Your items must meet the following criteria:

• Unused and with all original components;
• In original packaging (if applicable, with tags);
• In resalable condition;
• A proof of purchase is required;
• Must be returned with any accompanying free gifts.

Refund Method: Refunds will be processed using the original payment method:

• If you paid with USDT or ETH, the refund will reflect in your account within 1 business day;
• If you used a bank transfer, the refund may take up to 30 days, depending on your bank.

Product Support: In most cases, if you have an issue with your product, you can visit our product support website from the comfort of your home to see if we can resolve the issue. There, you’ll find FAQs related to products, our company, shipping, returns, and refunds.

Product Issues: If you still need to return the item (within 15 days), we will provide an exchange, replacement, or refund.

• If the return window has passed but the product is still under warranty, we will arrange for professional repair services or, if it cannot be repaired, replace or refund your item.

The quickest return method is through one of our global warehouses in 112 countries/regions. Most items (except large items) can be returned, even if they were originally delivered to your home. You can find the nearest warehouse to you. If you need to return large items, please scroll down to start a live chat or visit our help hotline link.

Exclusions:

• Certain items, such as food, pierced jewelry, and underwear, can only be exchanged or refunded if defective.
• Our website will indicate which items are non-refundable.
• If you are returning DVDs, music, or software, they must be unused and in the original sealed packaging.

Refund Adjustments: If the item or packaging is significantly damaged, we reserve the right to reduce the refund amount.
We may ask for the product serial number or similar information to verify that we provided the correct item.
These policies do not affect your consumer rights.

Return Inspection: We will inspect returned items before processing refunds. Please note that if items are returned but not in accordance with the guidelines, we reserve the right to refuse a refund or issue only a partial refund.

Frequently Asked Questions:

How long will my refund take?

• If you return your item to a Wish store, we can process your refund immediately. The refund will typically appear in your account within 1 business day.
• If you paid via bank transfer, the refund will be processed through the bank, and it may take up to 30 days, depending on your bank.
• If you are returning an item by mail, please allow up to two weeks. We will start the refund as soon as we receive the item, and it may appear in your account within 1 business day.

Please ensure that all returned items meet our return policy, are unused, in their original packaging, and accompanied by proof of purchase.

What is considered proof of purchase? Proof of purchase includes:

• Cash register receipt;
• E-receipt;
• Order number;
• Email confirmation.

If you can’t find any of the above, don't worry. We should be able to resolve the issue if you have the following:

• Transaction billing statement;
• Email address used to purchase the item.

Can I return my item?
According to our return policy, any eligible product can be returned to a TikTok shop store.